Crestron Puts the Cloud to Work for Dealers
Posted on Tuesday, February 10, 2015
Residential
system integration with the myCrestron cloud enables secure monitoring,
device-level troubleshooting, and Recurring Monthly Revenue programs
Amsterdam, February
10, 2015 – Crestron empowers dealers to harness the unlimited
power of the cloud. Now all 3-Series® and Crestron Pyng™ control
systems can be integrated with the MyCrestron cloud to drive Recurring Monthly
Revenue (RMR) streams, optimize dealer resources, and strengthen customer
relationships. Crestron is demonstrating the new MyCrestron cloud features at
Integrated Systems Europe 2015 in Amsterdam, February 10–12, stand #2-C-24.
“With myCreston.com, dealers can take their home automation systems and
services to the next level,” said Glen Marianko, Technology Manager at
Crestron. “The platform provides dealers with the system data they need, as
well as customizable tools, to help ensure exceptional customer experiences.
And as we continue to unlock the potential of the cloud, we will be adding even
more features and support enhancements to myCrestron.”
Residential
Monitoring Service
The new MyCrestron Residential Monitoring Service enables dealers to centrally
monitor and manage home systems with ease, so issues are identified and
resolved in record time and customers remain happier than ever. Each dealer’s
systems are displayed on an online dashboard to provide a comprehensive status
update at a single glance. From there, dealers can quickly drill down to the
system-level and device-level event logs that Creston systems automatically
send to the cloud. Crestron True Blue Support and dealer technicians, wherever
they may be, can access log files to eliminate many troubleshooting truck
rolls.
"Crestron has done it again,” said Todd Puma, ?CEO
of The Source Home Theater Installation & Design Corp. “Just when you
thought Pyng couldn't get any easier they came out with myCrestron.com. Now I
can keep up to date with all my customers via text no matter where I am. I get
alerts before the customer contacts me and even better, I can fix it before
they ever even know what happened."
Instant
notifications
Dealers can set up SMS texts and/or email notifications for each system
integrated with the MyCrestron Residential Monitoring Service. If any
performance issues arise, the dealer support team will be alerted in real-time.
Instant notifications allow dealers to minimize inconvenience to customers and
avoid unnecessary service calls.
Recurring Monthly
Revenue
Customers understand that system monitoring is a value-added service. They don’t
want to worry about their systems—they just want everything to work. With the
MyCrestron Residential Monitoring Service, dealers can offer complete peace of
mind in exchange for a monthly fee, supporting viable new RMR streams. Using
the Groups
feature, dealers can set alerts and provide priority service for customers who
pay to have their systems actively monitored; while maintaining reactive
monitoring for their other customers.
Learn more about the myCrestron.com cloud services at ISE 2015, stand #2-C-24.
Request more information from a dealer near you
Request more information from a dealer near you
