Acyan: Providing crystal-clear calls and accurate transcripts for contact centers

Acyan is part of the expanding Asurion Group, providing mobile device warranty and support services for Japanese mobile device users.

Every day, Aycan’s 740 representatives field an average of 6,000 calls across five locations in Japan.

When Acyan needed a flexible headset solution during the pandemic in 2020, they chose the Jabra Biz 2300 headset, designed for contact centers.

Providing excellent service while implementing new ways of working

The Biz 2300 headset offered the audio quality required in order for Aycan’s contact center agents to consistently provide excellent service, across thousands of calls. The headsets are also flexible enough for operators to use as they started to work from home during the pandemic.

Clear audio with high-performance microphone improves speech recognition

The Jabra Biz 2300 headsets are equipped with high-performance microphones which pick up even faint voices clearly. The audio quality of the headsets also increases the accuracy of transcription services.