PureAssurance Gold and Platinum Service Programs: These two tiers of service being offered in support of PureLink products provide for on-site visits, technical support services and firmware customizations. They are offered in 3, 2 and 1 year terms and lock in labor rates and provide discounts on spare parts, cables and accessory purchases. The goal is to ensure optimal system performance, minimize downtime, and provide the best possible service options for real-time technical support.
The PureAssurance plans come with free accessories, such as rack ears, and rear blank panels, as well as frame MCU boards and power modules (when applicable). Additionally, those purchasing a service package will enjoy significant discounts on extended warranties, on-site support days and certain spare parts. A PureLink HDG 2.0 4K60/HDCP 2.2 Signal Generator & Analyzer is also included with each plan. The HDG 2.0 test pattern generator is HDMI 2.0-compliant and analyzes signals up to UHD/4K60 (4:4:4), enabling AV professionals to easily conduct pre-installation checks, verification testing and calibration in the field.
- On-Site Support Days
- Discount on Spare Parts
- Advance Replacements
- Firmware Customizations
- PureMedia Frame MCU Board
- PureMedia Frame Power Module
- HDG 2.0 Signal Analyzer
- Discount on Extended Warranties
- Discount on TotalWire cable and accessory purchases