SSA's Distance Learning Program Benefits from Video Annotation

Distance Learning applications of the Pointmaker video marker include the Social Security Administration's Interactive Video Teletraining (IVT) program. This system, installed in 1996, is a live one-way video, two-way audio, satellite-based training delivery system that uses a viewer response system for student interaction with the instructors. The program was used to train employees in over 200 sites nationwide on changes in policies, procedures, and systems applications. In addition, employees were taught how to fill out the numerous input screens needed to pay benefits to millions of retired and disabled beneficiaries. Managerial and new hire training was also included in the IVT sessions. According to SSA Distance Learning Manager Ward Bechtel, the administration shaved 20 to 50% off training delivery time, depending on the course. In addition, the use of a video marker added further efficiency by focusing student attention.